XiRA

	PRESS RELEASE

	May 2010 Tehran Municipality's Information Technology Organization Pure IP call center Tehran Municipality's Information Technology Organization operates 120 Remote IP telephony users via fiber optic cable Including five call centers with 1000 activated numbers and the possibility of networking on optical fiber between the buildings.
	April 2010 National Iranian South Oil Company (NISOC) NISOC operates a Pure IP call center capable of video conferencing solutions. This solution includes 100 IP user s (30 IP and 70 soft phones) and possibility of 70 simultaneous video conference calls.
	November 2010 Kashan SAIPA A new subsidiary of SAIPA, Kashan SAIPA will take up production of the National car. They operate a Pure IP call center utilizing resiliency capability. This call center includes 1000 IP users with 140 analog & 30 SIP uses (for FAX).
	September 2010 The Pars Special Economic Energy Zone (PSEEZ) The Pars Special Economic Energy Zone (PSEEZ) was established in 1998 for the utilization of South Pars oil and gas resources. They operate a Pure IP call center with resiliency capability, 1100 analog & 1200 IP networking users via 16 PRI link.
	October 2010 Tat Bank contact center Tat Bank is an Iranian banking establishment offering retail and commercial services. They utilize a contact center with 26 Agents and applications like CRM, Helpdesk, IVR which is connected to PSTN via 2 E1 PRI links.
	November 2010 Saman Electronic Payment contact center Saman Electronic Payment Company is one of the most progressive in designing and implementing e-government projects. Its Contact center which is located in Tabriz and operates all calls from Tehran (local charge) and Tabriz, includes 30 Agents and applications like CRM, Helpdesk, IVR which is connected to PSTN via 2 E1 PRI links.
	November 2009 Bank Saderat Iran “BSI” installed Contact Center & Tandem As a private bank With more than 3000 active branches BSI runs the largest banking network in Iran. They selected Mitel Networks Contact Center & Tandem solution which includes 46 PRI links with 35 IP agents, intelligent routing & IP calls.
	May 18, 2009 Refah Bank contact center Refah Bank as the sole Iranian organization has succeeded to achieve the certificate of "Commitment to Excellence" (C2E) from European Foundation for Quality Management. This Contact center includes 17 IP agent via 2 PRI link plus CRM, Helpdeskand IVR which is connected to PSTN via 2 E1 PRI links.
	February 2009 POGC - Eni camp Eni camp IP-PBX System includes 350 Analog line & 70 lines which are connected to PSTN via 3 PRI links. It is connected to other sites through Wireless LAN with IP Trunking Platform with 200 simultaneous channels.
	April 2009 Post Bank Post Bank of Iran offers 24-hour banking services to its web customers, allowing them to access financial services online as well as make internet purchases accessing funds in their Post Bank accounts. Post Bank takes the advantage of a specially developed MITEL contact center, installed in 2009 which includes 15 agents and applications like CRM,Helpdesk ,IVR which is connected to PSTN via 2 E1 PRI and 6 CO links .
	August 2009 Pars Oil and Gas Company (POGC) Pars Oil and Gas Company, a subsidiary of National Iranian Oil Company is responsible for the development of the South as well as the North Pars gas field in the Persian Gulf. POGC takes the advantage of a fully expanded MITEL telephony network system installed in 2009 which covers all sites of POGC Company, including 10 phases of Assaluyeh as well as Tehran buildings via satellite and fiber optic platforms, Wireless and 2Mb Radio trunks on an IP Platform.
	November 2009 Bank Sepah Contact Center The first Iranian bank, Bank Sepah was established in 1925. Bank Sepah takes advantage of a fully expanded contact center installed in 2009 which includes 10 agents and is connected to the PSTN via 2 E1 PRI and 6 CO links. In addition, there is an integrated IP-PBX system connecting several branches and the headquarter offices of Sepah bank with more than 1000 IP Users.
	December 2009 Shiraz Petrochemical Company Call Center Shiraz Petrochemical Company is first production unit of the Iranian Petrochemical Industry. Shiraz Petrochemical Company takes advantage of a well developed call center installed in 2009 which includes 900 analog and 200 IP users via 2 PRI Link & IP Networking channels.
	March 2009 EN Bank contact center EN Bank is Iran’s first private bank; established in 2001 by a consortium of industrial, construction and investment companies, with the aim of providing flexible financial services to the burgeoning Iranian private sector. EN Bank takes the advantage of an advanced contact center, installed in 2009 that includes 100 local and remote agents which are connected to PSTN via 2 Link PRI & 6 CO Trunks.
	June 2008 The Judiciary of the Islamic Republic of Iran The Judiciary takes advantage of a well developed contact center installed in 2008 which includes 21 IP agents via 4 PRI Links & 6 CO Trunks.
	March 2008 Mahan Air Pure IP call center system After installing their contact center Mahan Air now operates an IP based call center system. This Call center includes 4 PRI links & 400 IP telephony users.
	July 2007 Tehran Province Gas Co (194) Tehran Province Gas Company supplies domestic, commercial and industrial gas. Tehran Province gas Co utilizes an advanced contact center solution with applications such as CRM, IVR, Helpdesk installed in 2007 and includes 30 IP agents via 2 PRI Links & 6 CO Trunks with Remote IP phones via WAN Network.
	November 2007 Electricity Distribution Company of Iran Provinces: Tehran, Mashhad, Qom, Kermanshah, Gilan, Arak … Electricity Distribution Company utilizes an advanced contact center installed in 2007 which includes 80 IP agents via 6 PRI Links with 200 Analog, 120 IP users and 24 SIP Trunk Gateway & CRM software.
	January 2007 Mahan Air Contact Center Mahan Air is a private airline. It operates scheduled domestic and international flights. They have online services and Helpdesk, for booking and sales ticket for their customers by a Contact center. This Contact center includes 80 agents, and connect to PSTN via 2 PRI link & 6 CO Trunks.


	April 25, 2008 123 child care line will cover 14 more provinces Thanks to an strong outcome for the last three years of close work with State welfare Organization and after successful installation of 14 provinces with 123 Child Care Hot-Line. The esteemed organization approved the contract to add 14 more provinces with the state of the art contact center solution with Xira. The 123 Child Care Hot-Line will be used as social emergency services dedicated to children support in Islamic republic of Iran.
	April 2007 National Iranian Oil Pipeline and Telecommunication Company IOPTC is one of the major subsidiary companies of NIORDC. It is established to play a special role of bringing synergy between the various sources of supply of energy and the consumers. IOPTC utilizes Mitel’s advanced PABX solution installed in 2007 that supports 1500 Ports of analog, Digital & IP users.
	October 2007 Bank Mellat Bank Mellat is a private Iranian commercial bank. The bank has 1815 branches inside the country as well as 5 branches abroad. Bank Mellat takes advantage of a well expanded Contact center installed in 2007 that includes 120 IP agent s via 4 PRI Links plus a 60 IVR Port and Telephone bank software in addition to Email, Fax, SMS & Remote IP phone integration Via Mellat’s own VPN.
	January 2007 Bank Ansar Bank Ansar takes the advantage of a well developed Contact center installed in 2007 which includes 15 IP agents plus IVR Port and IP Phones and Telephone bank software as well as Remote IP phone Via VPN.
	February 2006 Mahshahr Hospital Mahshahr Hospital takes advantage of advanced Telephony solutions provided by Xira in 2007 which supports a 1200 Ports system with analog, IP, Teleworker, IP DECT and Hospitality platforms.
	April 25, 2008 Peik-e-badpa Peik e Badpa company takes its services to their customers through a full feature Contact center installed in 2006 which includes 65 IP agents & Soft phone Via a Wireless LAN.
	December 20068 Firefighting organization (125) Firefighting organization provides time critical services through an advanced Contact center installed in 2006 that includes 25 IP agents and Call Logging for quality assurance.
	May 2006 Bank maskan Contact center Bank Maskan, also known as the Housing Bank takes advantage of an expanded contact center, installed in 2006 which includes 25 IP agents & Soft Phone & IP phones and many contact center applications.
	January 2006 National Center for Voice of Advisor (148) Voice of Advisor takes the advantage of a well developed contact center distributed in 30 provinces installed in 2006 and includes 300 IP agents & Soft Phone & IP phones. All sites are integrated on a network.
	March 16, 2005 PIDC upgrades its Mitel network PIDEC is the leading Iranian company in the field of engineering consultancy. In PIDEC, the most skillful and well-trained technical staff are organized to utilize the latest tools including Computer Aided Design techniques for the execution of oil, gas, petrochemical, petroleum refineries, power plants and generally, all other related industries projects. In these projects, PIDEC performs feasibility studies, project management, engineering, procurement services, purchasing and equipment supply, and project supervision during construction, commissioning and start-up. PIDEC takes the advantage of a well developed MITEL telephony network system, provided by Xira in 2004. More than 1000 ports of IP, Digital & Analogue telephones, stand for the PIDEC’s telecommunications’ investment saving foundation.
	January 11, 2005 RIC and Taliya pick Mitel's multimedia IP Contact center Rafsanjan Industrial Complex (RIC) is proud to introduce Taliya, the first nationwide prepaid mobile network in Iran. Taliya provides accessible and affordable mobile services that make communication between people easy and fun. Multimedia IP-Contact Center. The 100-Agent MITEL multimedia IP-Contact Center now guarantees the RIC’s customer support. XiRA designed, installed and now supports the country’s largest multimedia IP-Contact Center. RIC decided to utilize the most recent developments of the MITEL’s multimedia contact center.
	November 21, 2004 Nokia and Iratel implement a Mitel based IP Telephony and Call Center solution to address their demanding customer care center Life has gone mobile - and that mobility extends to business. Nokia believes that business mobility will fundamentally change the way people work. Whether your business is large or small, Nokia offers a suite of business mobility and security solutions designed to enable mobile voice and more - anytime, anywhere, any device access for people on the move that's IT approved. Nokia and its Iranian exclusive agent, Pars Iratel Co., decided to enhance their business communications by improving the work style in terms of XiRA’s IT solutions. More than 200 IP phones and the most advanced Call Center has led to the ultimate cost effective, easy to use, flexible and full functional solution, provided by the XiRA Corp.
	November 3, 2004 National Iranian Gas Company (NIGC) selected Mitel MN3300ICP for its IP voice communication across the country. NIGC headquarter is now equipped with more than 5,000 ports of IP switching system along with 5 other IP and TDM systems across the country interlinked to the headquarter. NIGC connected its national grid with Mitel’s state of art IP platform. Using the implemented architecture all NIGC users from Assaluyeh to Khangiran can access the NIGC network through a IP telephony network.
	August 18, 2004 Pars Oil & Gas Company (POGC) developer of the biggest gas reservoir in the world (South Pars Field) selected Mitel Network MN3300 ICP for its Headquarter The 1200 ports fully IP system is installed successfully to provide the communication infrastructure with all its construction sites and it will also be capable of direct VoIP connections to Assauyeh were the construction of major refineries are underway.
	July 10, 2004 Bank Saderat Iran “BSI” , Installed the Mitel Networks PBX system for “ Sepehr Tower ” it’s HQ and the tallest tower in Iran After months of close technical evaluations, BSI selected Mitel Networks for it’s Sepehr Tower . The system has a primary capacity of 2200 ports of digital and analog extensions providing the first PRI connection of Iranian banking system to PSTN backbone. XiRA recently installed another PBX system in BSI Karaj Hq.
	June 26, 2004 Sepah Bank chooses Mitel for its communication platform of choice at their executive office building Sepah Bank signed another contract to use the MN3300ICP advanced IP telephony PBX system for his new tower. In addition to providing in-building telephony services and advanced IP handsets, the system will be networked to HQ building through wireless IP link. This providing the first step of Sepah’s networked telephony system
	June 26, 2004 Butane, the largest provider of propane gas supports its customer base with Mitel In 1964, Butane Industrial Company (BIC) was independently formed to create the first and largest producer of gas cylinders and gas burning appliances. In 1988 BIC began the production and distribution of the third generation of its gas burning appliances and within 7 years managed to multiply its water-heater production tenfold. Today BIC is proud to have its third generation of products installed in over 2,000,000 homes. The 15-agent Butane group’s MITEL multimedia IP-Contact Center provides outstanding support services for the numerous Butane products’ household market customers. The Contact Center is also networked to the Butane headquarter's MN3300 ICP with more than 250 extensions.
	June 2, 2004 Sepah Bank, The first Iranian Bank , became the first bank using advanced Mitel Networks PBX system. Sepah bank the oldest Iranian bank with over 80 years of service and 1700 branches around the country signed the contract for a the most reliable advanced SX-2000 PABX system to support it Headquarter in downtown Tehran. The system is running at the capacity of 1200 ports of analog and digital extensions also supporting a second management building in an off-site campus using state of the art embedded fiber optic interface.
	April 27, 2004 The Port Authorities trusts Noshahr; largest shipping port to Mitel's solution Just beside the shores of the Caspian Sea, Noeshahr’s harbor hosts hundreds of ships annually carrying thousands of tons of goods into the country. Mazandaran PSO has signed a contract to enhance telecommunications across the Noeshahr port. A 500 ports of digital and analogue telephone lines connect the Noshahr’s personnel to the outside world and provide flexible and feature rich telephony accessibility, while MITEL’s DECT solution provides mobile telephones across the Dock.
	March 5, 2004 Treasury Department decides on Mitel system to runs its telecommunication More than 150 MITEL IP phones, 420 Analogue and digital extensions with E1 (PRI) links transforms the Iranian Tax Affairs Organization’s telecommunications’ platform into an innovative high-tech work style of giving quality services to the Iranian tax clients.
	March 3, 2004 EIED, the technology arm of the Oil and Gas Industry decides on Mitel MN3300 IP telephony Energy Industries, Engineering & Design (EIED) was established in 1996 as a subsidiary of Oil Industries Engineering & Construction (OIEC), the outstanding Iranian engineering and construction firm. EIED was founded to apply advanced engineering solutions in Oil, Gas and Petrochemical projects to develop the technical knowledge in these fields, as well as to gain on the lead in relevant engineering market. Energy Industries’ Engineering and Design Co, begins with MN3300 ICP providing 700 analogue extensions.